Privacy policy

Your privacy matters to us. At Una Una, we are committed to being transparent about how we collect, use, and protect your personal information when you visit our website or place an order with us.

By continuing to use our website, you acknowledge and agree to the practices described in this policy.

Data Controller

Una Una is the data controller responsible for your personal information.
Address: 135-32 37th Ave, Flushing, NY 11354, United States
Email: contact@unauna.us
Phone: +1 718-388-6999

1. Information We Collect

When you browse or shop at Una Una, we may collect two types of information:

Information you provide directly:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details — processed securely through trusted third-party payment providers. We never store your full card information on our servers.

Information collected automatically:

  • IP address and general location data
  • Browser type and device information
  • Pages visited, time spent, and browsing behavior on our website
  • Data collected through cookies and similar tracking technologies

2. How We Use Your Information

  • Process, fulfill, and ship your orders
  • Send order confirmations, tracking updates, and delivery notifications
  • Respond to customer service inquiries and support requests
  • Improve our website, product offerings, and overall experience
  • Detect and prevent fraudulent transactions and unauthorized activity
  • Send promotional emails and special offers — only where you have given your explicit consent
  • Comply with applicable legal obligations

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

3. How We Share Your Information

  • Payment processors to handle transactions securely
  • Shipping carriers to deliver your orders
  • Website hosting and security providers
  • Email communication platforms for order and service notifications
  • Analytics providers to help us understand and improve website performance

All third-party partners are permitted to use your information only as necessary to perform services on our behalf. We may also disclose your information if required by law or court order.

4. Cookies & Tracking Technologies

We use three types of cookies:

  • Essential cookies — required for the website to function correctly and cannot be disabled
  • Analytics cookies — help us understand how visitors navigate and use our site so we can make it better for everyone
  • Marketing cookies — allow us to show you relevant content and promotions, only where you have given your consent

You can manage or disable non-essential cookies at any time through your browser settings. Please note that doing so may affect certain features of our website.

5. Data Security

Una Una uses industry-standard security measures, including SSL encryption and PCI-DSS compliant payment gateways, to protect your data. While we do everything reasonably possible to protect your information, no method of online transmission is completely without risk.

6. Data Retention

We hold your personal information only for as long as it is needed:

  • Order and transaction records — retained for up to 7 years to meet legal and tax obligations
  • Customer account data — kept until you request deletion
  • Marketing preferences — held until you unsubscribe or withdraw consent

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections to any inaccurate or incomplete data
  • Request the deletion of your personal data, where applicable under law
  • Opt out of marketing communications at any time by clicking unsubscribe in any email or contacting us directly
  • Withdraw consent for certain types of data processing

To exercise any of these rights, please contact us at contact@unauna.us. We will respond to all valid requests within 30 days.

8. Third-Party Links

Our website may occasionally include links to external websites. Una Una is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any external website you visit.

9. Children's Privacy

Our website is intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has submitted personal information to us, please contact us immediately at contact@unauna.us and we will remove it promptly.

10. Updates to This Policy

We may revise this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Your continued use of our website following any updates constitutes your acceptance of the revised policy.

11. Contact Us

  • Phone: +1 718-388-6999
  • Email: contact@unauna.us
  • Address: 135-32 37th Ave, Flushing, NY 11354, United States
  • Business Hours: Monday – Friday, 11 AM – 8 PM (EST)