FAQs
🛍️ Placing an Order
How do I place an order?
Placing an order with Una Una is simple:
- Browse our collection and select your preferred style, size, and color
- Click "Add to Cart" or "Buy Now" on the product page
- Review your order details carefully — including size, color, and quantity
- Proceed to checkout, enter your shipping information, and select your preferred payment method
- Click "Place Order" to confirm
You will receive an order confirmation email shortly after your purchase is complete.
Can I modify or cancel my order after placing it?
We begin processing orders quickly, so please contact us as soon as possible if you need to make a change:
- Email: contact@unauna.us
- Phone: +1 718-388-6999
Once an order has been shipped, modifications and cancellations are no longer possible. Please refer to our Return & Refund Policy in that case.
📦 Shipping & Delivery
How long does delivery take?
All orders are processed within 1–2 business days. Once shipped, standard delivery within the United States takes 5–7 business days. Delivery timeframes apply to business days only and exclude weekends and public holidays.
How much does shipping cost?
| Order Value | Shipping Cost |
|---|---|
| $150.00 and above | Free standard shipping |
| Below $149.99 | $5.95 flat rate |
Free shipping is automatically applied at checkout when your order qualifies.
How do I track my order?
Once your order has been shipped, you will receive a tracking number by email. Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active. If you have not received a tracking email within 3 business days, please check your spam folder first, then contact us.
Do you ship internationally?
Una Una ships to US domestic addresses only. We do not offer international shipping at this time.
What if my package arrives damaged or is missing?
Please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will review your case and arrange a replacement or refund promptly.
💳 Payment
What payment methods do you accept?
- PayPal
- Visa
- Mastercard
- American Express
- Discover
- Most major debit cards
Why was my payment declined?
Payment declines are usually caused by one of the following:
- Your bank has flagged the transaction
- Your card has expired or reached its limit
- Incorrect billing information was entered at checkout
We recommend trying a different payment method or contacting your bank directly to resolve the issue, then retrying your order. If the problem continues, reach out to us at contact@unauna.us.
Is my payment information stored securely?
Absolutely. Una Una never collects, stores, or has access to your full card details. All transactions are processed through PCI DSS-compliant, SSL-encrypted payment gateways. Your financial information is fully protected at every step.
Do you offer discounts for bulk orders?
Yes. If you are purchasing multiple items for a team, event, or group, please contact us directly at contact@unauna.us to discuss available group pricing and discount options.
📐 Sizing & Products
How do I find my correct size?
We recommend referring to the size chart available on each product page before ordering. Key measurements to take are:
- Bust — measured at the fullest part of your chest
- Waist — measured at the narrowest part of your torso
- Hips — measured at the fullest part
- Shoulder width — measured from shoulder point to shoulder point across the back
If you are between sizes or unsure, please contact us and we will be happy to guide you.
👗 Care & Maintenance
How should I care for my items?
Care instructions vary by fabric. Always check the care label inside your garment for specific instructions. As a general guide:
- Polyester — dry clean recommended to preserve structure and color
- Linen blends — machine washable at 30°C with a mild detergent; line dry to maintain shape
- Wool or wool-blend — dry clean or machine wash cold on a gentle cycle in a mesh bag; lay flat to dry away from direct sunlight
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery, provided the item is unworn, unwashed, with original tags attached and in original packaging. Please visit our Returns Portal to submit your return.
Is return shipping free?
Yes — return shipping is completely free on all approved returns. Once your return is approved, a prepaid return label will be emailed to you.
How long does a refund take?
Once your return is received and approved, refunds are processed within 5–7 business days to your original payment method. Your bank may require additional time to post the refund.
What if I received the wrong or defective item?
Please contact us within 7 days of delivery with your order number and photos of the item. If confirmed, we will send a replacement or issue a full refund at no cost to you.
📬 Still Have Questions?
Our customer support team is available to help Monday through Friday.
- Phone: +1 718-388-6999
- Email: contact@unauna.us
- Address: 135-32 37th Ave, Flushing, NY 11354, United States
- Business Hours: Monday – Friday, 11 AM – 8 PM (EST)